5
Bowman Field

I live East of Cincinnati and I gave my Audi A6 to my 23 year old son who lives in Louisville. A couple of years after the fact, my son had a major problem with the Audi and took it to Stein for diagnosis. Unfortunately, they weren't able to help and worse, charged my son a significant amount of money for their efforts. However, I emailed them about the situation and Mr. Stein himself called me the very next day to apologize for the mistake and refunded the money charged to my son. That is integrity beyond reproach! Not many, if any, companies exhibit this type of integrity in today's world. Thank you and you have a customer for life.

5
Middletown

Share review Embed review Write an update Edit review 4/21/2020 My CR-V needed annual service and we looked for someone other than a dealer. Stein looked like the one. And we were very pleased! In this time of sheltering because of Covid-19, we almost cancelled our appointment. However, Dave indicated that safety is paramount with them. He offered to come to our house to collect the car. After the service was done, he said, they would wipe all surfaces before returning it to us. They did exactly that! When service was done, Dave communicated about the work and told us the cost. I entered a credit card and the car was in our driveway in a few minutes. Great customer service! Excellent communication....even virtual.

5
Middletown

Totally satisfied with service. Trustworthy, knowledgeable, and quick turnaround.

Thank you John, we know how important it is to get you back on the road in a timely fashion and we do our best to get your vehicle back to you as soon as possible. We have a great staff and are family owned and operated. Thank you for choosing Stein Automotive and shopping local

- Middletown
4
Middletown

Good with exception of not being able to give a clear indication of what it would cost to fix a Command Controller on Mercedes. Also do not like the idea of having to pay the 2.9% credit card processing fee when there is no alternative other than cash to pay. The Merchant should pay that fee, not the customer.

Mr Holland,At Stein Automotive we believe in total transparency. The credit card fees are a expense of doing business. Rather than just hiding it to cover the cost we chose to show customers the cost and allow them a alternative. Paying in cash allows customers a cash discount. We thank you for the review and thank you for choosing Stein Automotive! Thank you!

- Middletown
5
Middletown

I initially worked with Stein Automotive in Middletown when my parents drove 500 miles in a car that was leaking something. The service, the respect, and the understanding shown to me and my family by the whole team at Stein has made me a life-long customer. I've since had my mini and my minivan in for service with great results! I highly recommend them!

4
Bowman Field

Very good service 1hour estimate time was 3hrs 20 minutes nice people

Thank you! We’re sorry it took a little longer then expected, but thank you for the review. I will look into the situation and see why it took 3hrs thank you.

- Bowman Field
5
Bowman Field

I prefer quality over.speed in service O got it with respect and congeniality from all staff, especially Russell Tinnell, Service Advisor

Thank you Mr Cook we are all about customer service, quality repairs with a outstanding 3 year 36,000 mile warranty and customer service that is top notch. Thank you for choosing Stein Automotive and shopping local

- Bowman Field
5
Bowman Field

My car was not starting well in the cold weather. Stein was able to work me in same day I called. They quickly diagnosed the problem. I needed a new battery. They replaced the battery, checked everything and had me back on the road in about an hour—as promised. Now that’s great service.

Thank you for the 5 star review we really appreciate it! And thank you choosing Stein Automotive and supporting Family Owned and Operated business

- Bowman Field
5
Middletown

Dave was great helped me within seconds! Highly Recommend! Ideal Auto Protect

Thank you Ron, we really appreciate you taking time out out of your day to write about your positive experience with Stein Automotive! Fast, Friendly and customer service driven is what you can expect. Thanks again and thank you for choosing Stein Automotive

- Middletown
4
Bowman Field

Professionalism, Punctuality, Quality Professionalism, Professionalism , Punctuality, Punctuality Quality Quality

Thank you Gene for the review! Is there anything we could of done differently or better to earn a five star review from you? Please let me know [email protected]

- Bowman Field