5
Middletown

Brad was amazing checking me in and letting me know when my car was ready and the additional services I needed we have already scheduled them for next month. If you have never used Stein before please do their Customer Service is awesome. I will not take my car anywhere but here.

Thanks for supporting a local family owned business! We appreciate your review!

- Middletown
5
Bowman Field

As always, excellent service.

1
Bowman Field

I brought my car to Stein Automotive based on the reviews I read online. This place had amazing reviews and I felt I could trust them with my vehicle. I received a call stating that I would need a new battery and that the terminals of the battery were eroded and needed cleaning. They stated that the cleaning itself would cost 330 dollars. I called other facilities and they stated that terminal cleaning was only 15 dollars! I told Stein Automotive that I could not move forward with them. I took my car to a different facility just down the street and they replaced the battery and told me that the terminals weren't even that badly eroded and cleaned it for the appropriate price of 15 dollars. I do not recommend Stein Automotive.

I'm sorry to hear this Ms. Nguyen. I'm looking into the situation and I'll be in touch.

- Bowman Field
4
Middletown

Their service was outstanding! Provided transportation home and a loaner car over the weekend. My only complaint is that I was not informed of the 2.9% credit card fee and with the amount of my bill, it was almost $70. They have a sign on their door that checks are not accepted. I received an electronic invoice via text and knowing that I was a first time customer, I strongly feel that they should have explained the options to me. I also disagree with the additional “job supplies” charge which is in addition to parts and labor. I am certain that shop rags and cleaners, etc., are more than covered in the markup of parts and labor.

5
Bowman Field

Very easy to drop off car, get text updates and able to text back your service advisor. Fair and honest pricing, as I do a lot of work on some of my other Porsche’s and they handled brake and A/c work very affordably. Working on older cars takes patience and skilled technicians. Stein has this! And more!

5
Middletown

I took my sons car to Stein and my experience was not that great. They did not get the issue fixed, and I was charged way to much. At this point I had no choice but to stick with them to fix the problem. I feel like they over charged me and never fixed the root cause. I also had an issue with the brakes. Again they wanted way to much to fix them. So I took it to another place which fixed them for less. This was my experience with Stein. I hope yours is much better. Thank you! Mark

5
Bowman Field

I was extremely satisfied with their work, timeliness, communication and customer service. My contact, Dave, kept me apprised of the progress of my car from the checkin to the pickup. I would certainly use them again and would recommend them to others.

5
Bowman Field

Very professional and well run.

5
Bowman Field

My experience with Stein Automotive was great! They got to our vehicle promptly and sent updates throughout the process. I highly recommend them!

5
Bowman Field

No reason to use any other shop near Middletown. Very professional and get the job done right the first time. Will be returning!

Thank you for the review and for supporting a local family owned business!

- Bowman Field