5
Middletown

Totally satisfied with service. Trustworthy, knowledgeable, and quick turnaround.

Thank you John, we know how important it is to get you back on the road in a timely fashion and we do our best to get your vehicle back to you as soon as possible. We have a great staff and are family owned and operated. Thank you for choosing Stein Automotive and shopping local

- Middletown
4
Middletown

Good with exception of not being able to give a clear indication of what it would cost to fix a Command Controller on Mercedes. Also do not like the idea of having to pay the 2.9% credit card processing fee when there is no alternative other than cash to pay. The Merchant should pay that fee, not the customer.

Mr Holland,At Stein Automotive we believe in total transparency. The credit card fees are a expense of doing business. Rather than just hiding it to cover the cost we chose to show customers the cost and allow them a alternative. Paying in cash allows customers a cash discount. We thank you for the review and thank you for choosing Stein Automotive! Thank you!

- Middletown
5
Middletown

I initially worked with Stein Automotive in Middletown when my parents drove 500 miles in a car that was leaking something. The service, the respect, and the understanding shown to me and my family by the whole team at Stein has made me a life-long customer. I've since had my mini and my minivan in for service with great results! I highly recommend them!

4
Bowman Field

Very good service 1hour estimate time was 3hrs 20 minutes nice people

Thank you! We’re sorry it took a little longer then expected, but thank you for the review. I will look into the situation and see why it took 3hrs thank you.

- Bowman Field
5
Bowman Field

I prefer quality over.speed in service O got it with respect and congeniality from all staff, especially Russell Tinnell, Service Advisor

Thank you Mr Cook we are all about customer service, quality repairs with a outstanding 3 year 36,000 mile warranty and customer service that is top notch. Thank you for choosing Stein Automotive and shopping local

- Bowman Field
5
Bowman Field

My car was not starting well in the cold weather. Stein was able to work me in same day I called. They quickly diagnosed the problem. I needed a new battery. They replaced the battery, checked everything and had me back on the road in about an hour—as promised. Now that’s great service.

Thank you for the 5 star review we really appreciate it! And thank you choosing Stein Automotive and supporting Family Owned and Operated business

- Bowman Field
5
Middletown

Dave was great helped me within seconds! Highly Recommend! Ideal Auto Protect

Thank you Ron, we really appreciate you taking time out out of your day to write about your positive experience with Stein Automotive! Fast, Friendly and customer service driven is what you can expect. Thanks again and thank you for choosing Stein Automotive

- Middletown
4
Bowman Field

Professionalism, Punctuality, Quality Professionalism, Professionalism , Punctuality, Punctuality Quality Quality

Thank you Gene for the review! Is there anything we could of done differently or better to earn a five star review from you? Please let me know [email protected]

- Bowman Field
5
Bowman Field

These guys are awesome. They stood behind their word to make things right. I will recommend Stein to everyone who needs service work done. Thanks.

Thank you mike, we are family owned and operated since 1979 we will always stand behind our work and be honest and transparent with every service we provide. Thank you for choosing Stein Automotive

- Bowman Field
5
Middletown

Professionalism, Quality Professionalism, Professionalism , Quality Quality They saved me from making a bad decision! Can’t thank them enough! I called right when they opened the day I needed an appointment to get a thorough inspection for a car that I was hoping to purchase. Although it was completely last minute, they were incredibly polite, kind and accommodating to me. Bridget treated me with the care and hospitality of a sister. I truly felt she was genuinely invested in seeing me make a good decision and have all the information I needed. Nathan was the one doing the inspection on the car....wow! I was amazed at how thorough it was! The car was lifted high on the rack, and they were kind enough to walk me under the car and show me in person, all that was wrong with it. They didn’t make me feel rushed, but patiently explained everything to me. They even went so far as to take pictures of all the problems, create an inspection report, and send it to me via a link in a text message (so convenient!). The car needed over $6,000 in repairs alone! The cost of the inspection was nothing compared to how much they saved me from buying this lemon car! Plus they were super nice and attentive to me the entire time. It felt like family. A family that truly cares! Their genuine care for the well-being of their customers is priceless. I’ll go back to them in a heartbeat. Thank you Stein Automotive!!! You saved my rear!

Thank you so much Eden! This is exactly why we do full vehicle inspections and let the customer know what is going on with their car so they can make the best educated decision on what they want to do with their car. And if that means getting rid of the vehicle and not getting it repaired with us that’s completely fine, we’re just here to help and provide all the Information we can. Thank you for choosing Stein Automotive

- Middletown