I will never go back to this place. I went once in 2015 and they left the oil cap off after they finished. For that I paid $130 (ish) only to be told when I called to let them know the man said "you must have done something." Nope. I took it back in and they redid the oil change. Very inconvenient. Fast forward to this past week. I figured I would give them another shot because of the location for my scheduled Service C. I get a text around 8 that my car had been pulled into the lot. Another around 11:30 saying they were inspecting it. Finally after 3, I get a text and email with an estimate for over $4100 for the "required service C" work. Most of which I had done last year. I told the man all I wanted was the oil change and the man tried telling me they couldn't turn off the service light off since the other things they recommended weren't done. I know this is wrong and told him so and he kept insisting that was the truth. I replied that I was on my way to pick up the car. When I showed up he said, I went ahead and told them to turn that light off. Thought that couldn't be done... Hmm. Anyway, they charged me $248 for the oil change. Let me repeat, $248. Unbelievable. I will never go back to this place. Never! I don't care about the convenience of location. I would never recommend this to anyone. My only recommendation is to keep on driving to find another place.
I’m so sorry to hear you didn’t have a great experience at Stein, I will talk to management and see what the issue might me and be in touch as soon as possible