2
Middletown

My wife went in today (Jan 31, 2014). She reports that she requested an estimate on several problems. Stein decided she needed an oil change and charged her for it, even though my wife regularly changed the oil. $12 for a PARTIAL oil change. You cannot just top off someone's oil without her permission and charge her for it. Stein's will take advantage of foreigners, beware. Best take your business elsewhere.

Mr. Mayberry I realize this response is 4 years old but we are now under new ownership. We are family owned and operated and provide a 3 year 36,000 mile warranty on parts and labor we would love for you to try us again.

- Middletown
1
Middletown

I've only dealt with Stein Automotive once and it will be my last. Took girlfriend s car in several weeks ago. Informed them of the problem (headlights would randomly turn on and drain battery). Obviously, something was wrong with the electrical system for the headlights. They took a look and we picked the car up the next day. They said nothing was wrong with it and charged us $200 for towing, labor, etc. Nothing was done to try and address the electrical problem. I d also like to thank whatever automotive tech decided to smoke in her car and use the ash tray. Very professional. Suprise, same problem happened again this weekend. Shocking, right? The same issue we told them about. We had it towed and taken back to Stein again. Well, something WAS wrong with it, a bad switch. Total cost was $400 for towing, parts, labor, etc. We didn't even get so much as an apology from Stein let alone any type of discount or some type of small compensation for the trouble. Save yourself the trouble, time, and money by going to a different automotive repair center who will do the job right the first time around.

I am sorry to hear about your less then perfect experience at Stein Automotive, we are now under new ownership, we are family owner and operated and provide a 3 year 36,00 mile warranty on parts and labor, please try us out again you won't be disappointed

- Middletown
5
Bowman Field

Amazing work done!!!

5
Bowman Field

I have been a life long fan and customer. Their expertise, professionalism and positive attitudes have never given me a reason to ever want to go anywhere else!

5
Middletown

Excellent professional service that I have come to expect.

Thank you Mr. Pholpott!!! We’re always here for you!

- Middletown
5
Middletown

Worth every cent to know your car is being taken care of by honest professionals.

Thank you so much Annie! We really appreciate the positive review !!!

- Middletown