Update: Owner contacted me and made things right! Explained about shop supplies and refunded charges. Power steering on Vehicle had started making noise when cold in the morning and took the car to Infinity for an oil change/service. Infinity’s estimate for pump was outrageous so I wanted a second quote using after market parts. Infinity added a small amount of steering fluid during service. Also needed front brakes. Planned to have the pump and front brakes done here. I left vehicle overnight for their inspection when cold. Next morning, they inspected, took vehicle for a test drive. They found nothing (suggested intermittent),. Cost of inspection & test drive was $87 plus over $13 in shop supplies? Shop supplies on test drive and inspection? Quote for front brakes ($787) was overkill with estimate including NEW rotors. Vehicle is a 2016 QX50 with 32k miles.
We are looking into this and will be in touch tomorrow!
- Bowman Field