Louisville Import Auto Repair

Was interested in making a car purchase from out of town and wanted the car look over before deciding to purchase and Stein was able to accommodate that need. They gave me a thorough diagnosis of the key items. They didn't address some of the specific issues that concerned me but I was satisfied overall.

Excellent service.. Staff at front desk has great customer service.

The best part of my experience was the text updates that they send. I knew exactly when my car was taken in for inspection, when they had completed diagnosis, and when they were doing and done with the work. I didn't have an appointment but they were prompt with attention and the job (front end shaking- new rotors and brakes) was well done. I didn't shop around because I'd taken another car here over a year ago and was pleased with the service. They may have been a little more expensive than other places but I, who am usually cheap, consider it worth it when it comes to my car and my desire for peace of mind. I also appreciate that they didn't pressure me to buy any service add-ons.

The customer service I've received at Stein Auto is unmatched. They fit me in for an emergency late one Friday afternoon, and helped me out again a few months later. Their communication is efficient and helpful.

I have been going to Stein's for the last 8 years and I have always received top customer service! They have taken me home picked me up and brought me my car, now what company does that! The price is better then the dealership and the workers are great and stand behind there work. I recommend this shop.

There was a lot more wrong with my car than I thought, which is usually the case if anything feels "off" with my Mini. But they fixed it and it is running like new! I'm glad there is a specialist still in town that can take care of me. Wonderful service that kept me in the loop every step of the way. The diagnostic phase was spot-on, with no additional surprises or charges. I would definitely recommend and will be using Stein for all of my future Mini service.

Love Stein Automotive! The customer service is fantastic, thanks to Ned and Bridget. The inspection report link sent via text makes it simple to see what service is required and what is recommended for my car. Also, the status text messages are great. This is the only place I will take my car for service.

I am from out of town and needed a repair on the spot. Having no idea who they were, I tried Stein Automotive, and was astonished at how quickly they got a mechanic to evaluate my problem and jump on the service. In the end, the repair cost less than estimated, because they were honest with me about the the outcome, once they had the parts out of the vehicle. They were very courteous and kind, and helped me out in a pinch. The price was very fair. What started out as bad luck, ended up making me feel great by the time it was over (and it didn't take that long).

I have used Stein Automotive in Middletown for 10 years and several vehicles. My cars and I have always been treated excellent. Stein takes care of the immediate issue I may have as well as informs me of upcoming maintenance. Ned is an absolute vault of Knowledge as well as a man of high integrity.

5 stars to Steins Auto Repair ! They are my go to repair shop for over 16 years. I have taken all of the family cars, sport cars and my diesel pickup there ! The repairs have been to the highs standards! Ned and the staff have been GREAT! True Professional ! The coffee is good to!