5
Middletown

Excellent service.. Staff at front desk has great customer service.

Thank you so much for the review and letting us know about your experience with Stein Automotive! We are family owned and operated and always strive for a outstanding 5 star customer experience!!

- Middletown
5
Middletown

The best part of my experience was the text updates that they send. I knew exactly when my car was taken in for inspection, when they had completed diagnosis, and when they were doing and done with the work. I didn't have an appointment but they were prompt with attention and the job (front end shaking- new rotors and brakes) was well done. I didn't shop around because I'd taken another car here over a year ago and was pleased with the service. They may have been a little more expensive than other places but I, who am usually cheap, consider it worth it when it comes to my car and my desire for peace of mind. I also appreciate that they didn't pressure me to buy any service add-ons.

Travis were so glad you liked our new texting program, it’s very helpful and most of of clients love it! We keep you updated every step of the way though the repair process all the way to the quality control check and notifying you when your car is being washed. Everything we do comes with a 3 year 36,000 mile warranty. Thank you for the review and thank you for choosing Stein Automotive, family owned and operated since 1979

- Middletown
5
Middletown

The customer service I've received at Stein Auto is unmatched. They fit me in for an emergency late one Friday afternoon, and helped me out again a few months later. Their communication is efficient and helpful.

Thank you so much Lindsay! We really appreciate you taking time out of your day to express your great experience with Stein Automotive. We are family owned and operated and always strive for a outstanding customer experience, and keeping our clients up to date every second of the way with their repairs. We really appreciate it, Thank you!

- Middletown
5
Bowman Field

I have been going to Stein's for the last 8 years and I have always received top customer service! They have taken me home picked me up and brought me my car, now what company does that! The price is better then the dealership and the workers are great and stand behind there work. I recommend this shop.

Thank you so much Meta Hill, we really appreciate the business and you taking time out of your day to write about your great experience with Stein Automotive! We are customer service driven and family owned and operated! Thank you so much for the great review

- Bowman Field
5
Bowman Field

There was a lot more wrong with my car than I thought, which is usually the case if anything feels "off" with my Mini. But they fixed it and it is running like new! I'm glad there is a specialist still in town that can take care of me. Wonderful service that kept me in the loop every step of the way. The diagnostic phase was spot-on, with no additional surprises or charges. I would definitely recommend and will be using Stein for all of my future Mini service.

Thank you so much Mr Reed we really appreciate the review, so glad you like our texting feature that keeps our clients in the loop every step of the way! Thank you for choosing Stein Automotive and shopping local! #MiniSpecialist #EuroSpecialityShop

- Bowman Field
5
Middletown

Love Stein Automotive! The customer service is fantastic, thanks to Ned and Bridget. The inspection report link sent via text makes it simple to see what service is required and what is recommended for my car. Also, the status text messages are great. This is the only place I will take my car for service.

Thank you so much for taking time out of your day to write about your great experience at Stein Automotive! Were so glad you love our new texting program! Thank you for shopping local and supporting family owned business, we really appreciate it. Thank you!

- Middletown
5
Middletown

I am from out of town and needed a repair on the spot. Having no idea who they were, I tried Stein Automotive, and was astonished at how quickly they got a mechanic to evaluate my problem and jump on the service. In the end, the repair cost less than estimated, because they were honest with me about the the outcome, once they had the parts out of the vehicle. They were very courteous and kind, and helped me out in a pinch. The price was very fair. What started out as bad luck, ended up making me feel great by the time it was over (and it didn't take that long).

Thank you so much for taking time out of your day to write about your great experience at Stein Automotive! We are family owned and operated and will always be upfront and honest with everything we do! Thank you for the great review, safe travels back home!

- Middletown
5
Bowman Field

I have used Stein Automotive in Middletown for 10 years and several vehicles. My cars and I have always been treated excellent. Stein takes care of the immediate issue I may have as well as informs me of upcoming maintenance. Ned is an absolute vault of Knowledge as well as a man of high integrity.

Thank you so much Darrell we really appreciate the great review and the business over the years! Thank you for shopping local and supporting family owned business.

- Bowman Field
5
Middletown

5 stars to Steins Auto Repair ! They are my go to repair shop for over 16 years. I have taken all of the family cars, sport cars and my diesel pickup there ! The repairs have been to the highs standards! Ned and the staff have been GREAT! True Professional ! The coffee is good to!

Thank you so much Mr.Millard! We appreciate the great review of our service over the years! Thank you for being such a great client we really enjoy the relationship and everything. THANK YOU!

- Middletown
5
Middletown

The service I received here was fabulous. I was completely kept informed during the repairs with text messages and was sent a digital report with pictures and everything. A+ service.

Thank you Mr Wood we really appreciate the review!

- Middletown