5
Bowman Field

Been servicing my cars for over 20 years. Very trustworthy. Thanks Ned.

Thank you Terry Sutton always a pleasure working with you on your vehicles over the years! Ned is excellent were so blessed to have him and the rest of the team at Stein Automotive. We have a dedicated staff that is focused on delivering the best customer experience possible. Thank you for choosing Stein Automotive and supporting locally owned business over the years!

- Bowman Field
5
Middletown

Great work and very helpful... loaned us a car while our’s was being serviced.

Thank you Barbra!! That’s what we’re here for! Let us know if you ever need anything else, we’re here for you! Thank you for shopping local and supporting family owned business

- Middletown
5
Middletown

First of all it is easy to make appointments, you are given a couple of reminders, the staff always does what I ask of them and you get get a text alert when the job is completed!! And, the service guys are nice as heck!

Thank you so much for the great review! We’re so happy you love our new texting program that keeps our clients updated with the status of their vehicle every step of the way. We all all about convenience, and customer service, with quality repairs done right!

- Middletown
5
Bowman Field

Our family has been a customer of Stein's for over 20 years. I can always trust them to give us honest and professional advice. Work is always finished on time. Communication is better than ever.

Thank you so so much for the great review! We are always working on improving the customer experience and communication. We are family owned and operated since 1979 thank you again for the review and choosing Stein Automotive !

- Bowman Field
5
Bowman Field

They are using the latest technology to make it fast and easy. My only question is this: Why aren't you using a Porsche in your promotional materials?

Yes Christopher we do use the latest and greatest technology to make the process easier and smooth, we do use Porsche in our marketing materials among other vehicles such as BMW, Audi, Mercedes Benz and Mini Cooper. Thank you for the five star review! I will make sure to get some more Porsche vehicles out there in our marketing ;)

- Bowman Field
2
Middletown

we really hate to give such a bad review but in this case we simply have no choice. Our association with Stein goes back to 1987 when Russ Stein personally checked out our very first Porsche 911. After we moved to Texas we did not have a service relationship but we started taking two of our Porsche 911's to Stein for service about 2 years ago when we bought a second house back in Louisville. I give them a two star rather than a one star (which was tempting) on this occasion as I have been satisfied in the past but just felt like this time we were not treated so fairly. We took our 1998 Porsche 993 cabriolet in a few weeks ago for a bad brake and general driving pull to the left which we felt was probably an alignment issue. The car was at the shop for nearly a week. A bad battery was found (we were appreciative of that find) but they admitted they could not adjust the alignment to avoid the pull. So - basically I paid almost $900 for a battery and an unsuccessful alignment attempt. I had no choice but to take the car elsewhere where it was found that the alignment WAS bad (negative camber on the front right - positive camber on the front left and toe was out of spec). So I paid the other shop t make the fix and the car drives fine now. Again - we like Stein and the staff there seem like very nice guys but them simply would not engage with me on this issue. Regardless of what the owner or GM may post below in rebuttal know that he/they ignored a phone message, an email and a written letter all attempting to see if there was some was to be accommodated for this issue. Too bad .....as we liked this establishment and would have gladly brought them additional business. Now we will have to think about it real hard.

Thanks for your five-star review.

- Middletown
5
Bowman Field

Phenomenal professional services these ladies and gentlemen truly know what they’re doing and are worth every penny. They did not lead me astray to other Unnecessary changes and or fixes to my vehicle and only took care of what was truly needed to make sure that the vehicle is safe. Thank you again Stein!!!

Thank you Wesley for the great review we really appreciate it. We have a hard working dedicated staff. Thank you for choosing Stein Automotive and shopping local

- Bowman Field
1
Bowman Field

a little disappointed regarding my tire warranty and road hazard coverage. I had to pay to install the replacement tire under the warranty where other tire stores include installation in their warranty. This was never explained to me how Stein's warranty works.

3
Middletown

Was in a pinch got sway bar links replaced.. but they quoted $950 to install front springs at 8 hours labor....For JUST front springs.. 8 hours. No mechanic should take near that time to install 4 springs much less 2. Figure it's their way of telling me to find another shop.. ok by me.

Andrew we do not make up labor times we go off of the labor guide per vehicle. I will look into this and see what may have happened but we would never want you to go somewhere else. If we can help we will if not we will be honest and recommend somewhere that can help with the situation

- Middletown
5
Middletown

Always a professional environment. No pressure quotes and will always pick you up or drop you off for your convenience. Very courteous.

Thank you! That’s what being family owned and operated is all about. Great customer service! Amazing customer experience and service done right

- Middletown